Shipping PolicyUpdated 7 months ago
SHIPPING
- For orders over $250, shipping is FREE within Continental USA and Canada (with the exception of AK, NT, YT, and NU, where additional shipping surcharges may be charged).
- For orders under $250, shipping is a flat fee of $15 within Continental USA and Canada.
- P.O. boxes are not accepted as shipping addresses.
- We do not ship to Russia.
- We do not ship to Military bases.
- If the delivery cannot be completed and is returned to the sender, a $15 restocking fee will be deducted from the total refund.
- All deliveries require a signature.
- If the recipient refuses delivery of their order for any reason, they will be responsible for re-shipping fees, duties & taxes.
- We are not responsible for packages that may become lost or damaged in transit. It is the responsibility of the receiver to locate packages with the provided tracking number with the courrier.
- We require that you select a secure delivery address where someone is able to receive your package directly.
- If you have entered the wrong shipping address on your order, the responsibility is with the customer to locate the package.
- Please enter a valid mobile number and email address in order to receive shipping updates and so that our customer service team can contact you in the event of any order inquiries or issues.
- Orders to locations in rural areas may be subject to additional fees.
- Please note that during peak sale periods such as Black Friday or Boxing Day, processing times may vary.
- All warehouse sale or sample sale purchases are FINAL.
INTERNATIONAL SHIPPING/ DUTIES & TAXES
- Shipping to European countries in covered shipping zones is a flat fee of $30 for all orders.
- Orders shipped internationally are not eligible for free returns or merchandise exchanges.
- Return shipping costs are not refundable.
- Duties, taxes and tariffs are subject to payment by the customer upon delivery.
- A $15 restocking fee per order (not per item) will be deducted from your total refund.